BirchStreet Customer Support Matrix
	Should user have questions, or one of the following Activities are required,  please contact the
	appropriate initial contact person.   Contact details are found below.
	Activity	Initial Contact	Escalation	Assistance Role
	Login/Password Resets	Hotel Administrator
	Create New Users (current employee)	Hotel Administrator	GRAA - Hotel	BirchStreet
	Create New Users (new employee)	Hotel Administrator	GRAA - Hotel
	Create New Properties	Corporate Administrator	BirchStreet	BirchStreet
	Create New Suppliers (Adopted/Punchout)	Hotel Administrator	BirchStreet	BirchStreet
	Change User Security	Hotel Administrator		BirchStreet
	Create New Security Groups for Users (Position IDs)	Fairmont Help Desk	Corporate Administrator	BirchStreet
	Move Users from One Property To Another	Hotel Administrator		BirchStreet
	Provide Users Multi-Company Access	Fairmont Help Desk	Corporate Administrator	BirchStreet
	Change Property Contact Details	Hotel Administrator		BirchStreet
	Change Supplier Contact Details	Hotel Administrator		BirchStreet
	Change Supplier Transmission Details	Hotel Administrator		BirchStreet
	Add Departments	Hotel Administrator		BirchStreet
	Add Budgets	Hotel Administrator		BirchStreet
	Add GL Acccounts	Hotel Administrator		BirchStreet
	Maintain Budgets	Hotel Administrator		BirchStreet
	New Approval Setup (workflows)	Fairmont Help Desk	Corporate Administrator	BirchStreet
	Approval Setup Changes (workflows)	Hotel Administrator		BirchStreet
	Setting Approver Out of Office Assistant	Hotel Administrator		BirchStreet
	Setting Broadcast Messages	Corporate Administrator		BirchStreet
	Creating New Report Filters	Hotel Administrator		BirchStreet
	New Report Distribution Groups	Hotel Administrator		BirchStreet
	Changing Report Distribution Groups	Hotel Administrator		BirchStreet
	Application Training	Hotel Administrator	BirchStreet	BirchStreet
	Hotel Business Internal Process Training	Hotel Administrator
	Answer Questions about what Avendra suppliers to use	Avendra	Hotel Administrator	Corporate Administrator
	Answer Questions about what non-Avendra suppliers to use	Hotel Administrator	Corporate Administrator
	Troubleshooting Connections to Punchouts	Fairmont Help Desk	Corporate Administrator	BirchStreet
	Application Troubleshooting (Other - Actual Problem hasn't been identified yet)	Hotel Administrator	Fairmont Help Desk / Corporate Administrator	BirchStreet
		Customer Support - Contact Information
		Hotel Administrator:
		Please Contact your Hotel BirchStreet Champion for                                                     additional information                                                     (Director of Purchasing and/or the Hotel Controllor) .
		Fairmont Help Desk:
		To create a Help Desk Ticket, please contact                                                     Hotel System Administrator.
		Corporate Administators:
		Primary Contact:      Name:	Christine Young	Coordinator, Procurement
		Email:	Christine.Young@frhi.com
		BirchStreet Customer Support:
		Hours:	Monday - Friday 5:00AM - 4:00PM PST/PDT
		Phone:	949 567 7030
		Email:	support@birchstreet.net